Return & Refund Policy

At Memora Fashion, we strive to ensure that you are satisfied with your purchase. If you're not completely happy, you can return your order under the following conditions.

Returns

• You can return your order within 14 days of receiving it.

• Items must be unworn, unwashed, unused, and returned with all original tags attached.

• Products that show signs of wear, damage, or use are not eligible for return.

Exceptions

The following items cannot be returned:

• Gift cards.

• Sale or discounted items (unless the product is damaged or incorrectly delivered).

• Personalized or made-to-order products.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

• If approved, your refund will be processed within 5 to 10 business days using the original payment method.

• Shipping costs are non-refundable.

Exchanges

If you would like to exchange your item for a different size, or if you received the wrong or a damaged product, please contact us within 24 hours of receiving your order. We will be happy to help you find a suitable solution.

Return Shipping Costs

Customers are responsible for the cost of returning their order, unless the item is damaged, defective, or incorrectly delivered.

How to Request a Return

Please contact us with your order number and the reason for your return. We will then provide you with the return instructions.

Damaged or Incorrect Orders

If you received a damaged or incorrect item, please contact us within 24 hours of delivery and include clear photos of the issue.

Thank you for choosing Memora Fashion.